Returns & Refunds
Returns &
Refunds
Need help with a return or refund request? Our support team can review your order details and guide you through the next appropriate step.
Before You Begin
Start with your order details.
If something about your LoomHaven order needs attention, contact us before sending any item back. Include your order information, the item involved and a short description of your request so our team can review it.
Return and refund circumstances can differ from one order to another. We will confirm the instructions that apply to your request before you take the next step.
A simple way to request support.
Providing clear order information at the beginning helps our team understand your request and respond with the appropriate return or refund guidance.
Contact LoomHaven
Reach our customer care team through the LoomHaven contact page or by email before sending an item back.
Share the Details
Include your order number, the item concerned and a concise description of the issue. Photos may be useful when the concern is visible.
Follow the Guidance
Once your request has been reviewed, follow the return, refund or order support instructions provided for your specific case.
What to know before sending anything back.
Please contact LoomHaven first so the team can review the order and provide the instructions relevant to your request.
Return requests
Contact LoomHaven before returning a product. Our team will review the order information and explain the appropriate next steps for the request.
Please do not send a parcel before receiving the relevant return instructions.
Order and item details
When contacting us, provide enough information for the team to identify the order and understand the concern. This may include the order number, item name and a description of the item condition.
Damaged or incorrect items
If an item arrives with a visible issue or does not match the item you expected to receive, contact our team with your order details and a clear description of what you received.
Clear photographs can help the team understand visible product or packaging concerns.
Refund requests
Refund requests are reviewed in relation to the individual order and the circumstances provided. If a refund is approved, our team will confirm the relevant information for that request.
After a refund is approved
Once an approved refund has been processed, the time it takes to appear can depend on the original payment method and the financial institution handling the transaction.
Unsure what applies?
If you are uncertain about the next step, contact LoomHaven before taking action. We can review the information you provide and clarify the support process for your order.
Customer Care
Thoughtful support should feel as considered as the textiles you bring into your home.
Returns & refunds, explained.
For questions specific to your LoomHaven order, contact our team with your order information so we can review your request directly.
How do I start a return request?
Contact LoomHaven through our contact page or email info@loomhaven.lol. Include your order number, the item concerned and a brief explanation of your request.
Where should I send a return?
Contact our team before sending anything back. Return instructions should be confirmed for the individual request before a parcel is sent.
What should I do if my item arrives damaged?
Contact LoomHaven with your order details and describe the issue you noticed. When the concern is visible, clear photographs of the item and relevant packaging can help our team review the request.
What if I received an incorrect item?
Send our support team your order information and details of the item received. We will review the information and provide the appropriate next-step guidance.
How will I know if a refund has been approved?
Refund information is communicated in connection with the individual request. If you have an open refund question, contact LoomHaven with your order number so the team can review the relevant details.
Why has an approved refund not appeared yet?
After an approved refund is processed, posting time can vary depending on the original payment method and the financial institution involved. Contact our team if you need help reviewing the status of your request.
Can I ask about an order before requesting a return?
Yes. If you are unsure which type of support you need, contact LoomHaven first. Sharing the order number and a clear description of the concern gives our team the context needed to review it.
Tell us what happened.
Share your order information and a concise description of your return, refund or product concern. LoomHaven customer care can review the details and help clarify the next step.