Order Support
Order Support
Clear Help for Your LoomHaven Order
From reviewing order details to questions about delivery or an item you have received, LoomHaven is here to help you understand the information available and find the right next step.
Start Here
Find the Right Support Path
Order questions are easier to resolve when the essential details are close at hand. Use the information in your order confirmation and contact our team whenever you need further guidance.
01
Review Your Confirmation
Check the confirmation sent after your order was placed for the products, quantities and contact details associated with your purchase.
02
Gather Your Order Details
Have your order number and the email address used at checkout ready when contacting LoomHaven so we can understand which purchase you are referring to.
03
Tell Us What You Need
Describe the product or order question clearly. If your concern relates to an item you received, include relevant details that can help explain the situation.
Before Contacting Us
A Few Details Help Us Understand Your Request
You do not need to prepare a complicated support request. A small amount of clear information is usually the best place to begin.
Your LoomHaven order number, if available.
The email address used when the order was placed.
The product name or item you are asking about.
A clear description of the question, concern or information you need.
Relevant photos if they help explain a concern about an item you received.
Common Support Needs
Help Before and After Your Order Arrives
Every order is different. The information below explains the types of questions our support team can help you review.
Order Details
If you have a question about the items shown in your order confirmation, send us your order information and explain which detail you would like us to review.
Delivery Questions
Delivery information can vary by destination and service. Review the information provided with your order and contact us if something is unclear.
Product Concerns
If you have a concern about a bedding, pillow, blanket, cushion or textile item you received, explain what you noticed and include supporting details where useful.
Order Information
Keep Your Confirmation Close
Your order confirmation is the most useful reference when you need support. It connects your request with the exact products and contact information associated with the purchase.
Order Number
Include it when contacting support whenever it is available.
Order Email
Use the same email address associated with your purchase when describing your request.
Item Details
Tell us which bedding or home textile product your question relates to.
Order Questions
Useful Answers Before You Contact Us
Where can I find my order number?
Check the confirmation information sent when your order was placed. If you contact LoomHaven, include the order number whenever it is available so we can understand which purchase your question relates to.
I have a question about delivery. What should I send?
Send your order number, the email address associated with the order and a clear description of the delivery information you would like us to review. Delivery details can vary by destination and selected service.
What should I do if I have a concern about an item I received?
Keep the item and order information available, then contact LoomHaven with a clear description of the concern. If photographs help explain what you noticed, you may include them with your request.
Can you help me understand the product details in my order?
Yes. If you need help reviewing information about bedding, pillows, blankets, cushions or another LoomHaven textile item, send us the product name and the detail you would like clarified.
What information should I include when contacting support?
Include your order number when available, the email address used for the order, the relevant product name and a concise explanation of your question. This gives our team useful context from the beginning.
After Delivery
If Something Needs a Closer Look
Check the Item
Review What You Received
Compare the item with the product and order information available to you, including the product name, selected option and quantity.
Describe Clearly
Tell Us What You Noticed
A straightforward description helps us understand whether your question relates to appearance, size information, quantity, packaging or another order detail.
Contact LoomHaven
Send the Information Together
Share the order details and relevant information in one message so our team can review your request with the clearest possible context.
LoomHaven Support
Need Help with an Existing Order?
Send us your order details and a clear description of what you need help with. Our support information is available through the LoomHaven contact page.