Order Updates
Order Updates
Follow Your Order with Clarity
From order preparation to carrier progress, this guide explains what each stage means and what information to keep close when you need support from LoomHaven.
Order Status
Know What Happens Next
Order progress naturally moves through several stages. Preparation begins before a parcel is handed to a carrier, and carrier movement begins only after dispatch.
Keeping these stages separate makes it easier to understand whether your order is still being prepared or has already moved into the delivery network.
LoomHaven Dispatch Time
3–5 Business Days
This refers to order preparation before dispatch. Delivery timing after dispatch can vary by destination and carrier.
Order Journey
Four Stages to Keep in Mind
The exact carrier journey may differ by destination, but these stages provide a clear way to understand where an order sits.
01
Order Received
Your order has entered the preparation process. Keep the order number and the contact information used at checkout available for future reference.
02
Preparing for Dispatch
Your LoomHaven order is being prepared before it enters the carrier network. Our stated dispatch time is 3–5 business days.
03
Dispatched
The parcel has moved beyond preparation. When tracking information is available, it can be used to follow carrier progress after dispatch.
04
Delivery Progress
Carrier updates reflect movement through the delivery network. Timing and scan frequency may vary according to the destination and carrier route.
Before You Contact Us
Keep the Important Details Together
A few clear details help us understand your order more quickly and reduce unnecessary back-and-forth.
Order Number
Include the order reference connected to your purchase whenever possible.
Order Email
Use or mention the email address associated with the order so the request can be matched accurately.
Clear Question
Tell us whether you are asking about preparation, dispatch, tracking or delivery progress.
What to Check
A Simple Order Update Checklist
01 / Preparation
Check the Dispatch Window
Before looking for carrier movement, allow for the 3–5 business day order preparation period.
02 / Tracking
Review Available Tracking
If tracking information is available for your parcel, use the latest carrier update as the most current delivery reference.
03 / Support
Share the Right Details
Include your order number and explain which part of the order journey you need help understanding.
Order Information
The Details That Matter
Dispatch Time
LoomHaven orders are prepared for dispatch within 3–5 business days.
Delivery Timing
Delivery timing after dispatch varies by destination and carrier and should be considered separately from the preparation period.
Tracking
When tracking information is available, carrier updates are the most useful reference for movement after dispatch.
Support Email
Store Address
4955 Booth Ct, Kansas City MO 64129
Order Update FAQ
Common Questions
How long does LoomHaven take to dispatch an order?
LoomHaven's stated preparation time before dispatch is 3–5 business days.
Is dispatch time the same as delivery time?
No. Dispatch time covers order preparation before the parcel enters the carrier network. Delivery timing begins after dispatch and can vary by destination and carrier.
What should I include when asking about my order?
Include your order number, the email associated with the order and a short explanation of whether your question concerns preparation, dispatch, tracking or delivery.
What should I use to follow progress after dispatch?
When tracking information is available, use the most recent carrier update to follow movement after dispatch.
Who can I contact if I need help understanding an order update?
Contact LoomHaven through the contact page or email info@loomhaven.lol with your order details.
Need an Order Update?
We’re Here to Help You Understand the Next Step
Send LoomHaven your order number and the email associated with your purchase, along with a short description of what you would like us to review.